Responsible Gaming
Lizaro Casino is committed to providing a safe and enjoyable gaming experience for all players. This page outlines the tools, information, and resources available to help you play responsibly and stay in control of your gaming. We take our responsibility seriously and encourage every player to be mindful of the potential risks associated with gambling. Whether you are a new player or a regular visitor to our site, we want you to enjoy our games while maintaining a healthy balance in your life.
The legal gambling age in Canada is 18 years or older, subject to provincial regulations which may set the age at 19. Players must be of legal age to register and play at Lizaro Casino. We verify age and identity during the registration process and may request further documentation at any time to ensure compliance with these requirements. It is a violation of our terms for any underage person to use our services, and we reserve the right to suspend accounts and withhold winnings if such use is detected.
Understanding the Risks
Gambling at a casino, whether online or in person, carries inherent financial and emotional risks. It is important to understand that all games of chance involve an element of luck, and outcomes are determined by random number generators unless you are playing skill-based games. While Lizaro Casino provides thousands of games across slots, table games, live dealer, and sports betting, losses are always possible. No game or system can guarantee a win, and it is best to treat gambling as a form of entertainment, not a way to make money.
We encourage you to set personal limits before you begin playing. This can include deciding on a budget for each session and sticking to it, regardless of wins or losses. Chasing losses, gambling with borrowed money, or playing while under the influence of alcohol or drugs are behaviours that increase risk. If you notice you are spending more time or money on gambling than you intended, it may be time to use our player protection tools or seek support.
Player Protection Tools
Lizaro Casino offers a range of responsible gaming tools that you can activate directly through your account settings. These tools are free to use and can be adjusted at any time. We recommend setting a limit before making your first deposit, even if you plan to play casually.
| Tool | What It Does | How to Use |
|---|---|---|
| Deposit Limit | Sets a maximum amount you can deposit in a chosen period (daily, weekly, or monthly). Once the limit is reached, no further deposits can be made until the period resets. | Go to Account Settings > Responsible Gaming > Deposit Limit. Choose a limit and a period. Reductions take effect immediately; increases take 24 hours to apply. |
| Loss Limit | Limits the net loss (deposits minus withdrawals) within a set timeframe. This helps you avoid overspending beyond your comfort zone. | Available in Account Settings under the same section. Rules for adjustments are the same as deposit limits. |
| Session Time Reminder | Sends an on-screen notification after a selected duration of play, reminding you how long you have been logged in. | Set the reminder interval in Account Settings > Responsible Gaming. |
| Self-Exclusion | Temporarily or permanently blocks your access to your account. During self-exclusion, you cannot log in, make deposits, place bets, or withdraw funds until the exclusion period ends. Self-exclusion durations typically range from 24 hours to several months or indefinite. | Choose a duration in Account Settings > Responsible Gaming > Self-Exclusion. Confirm your choice; the lockout begins immediately. You must email support to end the exclusion early only if the policy allows it. |
| Reality Check | A pop-up that shows your current session time and net win/loss at intervals you set. | Enable in Account Settings. |
All limits and tools are applied at the account level and are not linked to individual devices or browsers. If you need help setting any of these up, our 24/7 live chat and email support team can assist you.
Self-Exclusion
Self-exclusion is one of the most effective ways to take a break from gambling. When you activate self-exclusion, your account is locked for the duration you choose. During this time, you will not receive any promotional communications, and no further deposits will be possible. If you have a positive balance at the time of exclusion, withdrawals may still be possible according to our terms, but gaming activity will not resume until the exclusion is lifted.
You can request self-exclusion directly from your account or by contacting our customer support team. We recommend discussing your decision with a family member or a support organization if you are unsure. Self-exclusion is a serious commitment, and it should not be reversed lightly. If you believe you have a gambling problem, self-exclusion can be a helpful first step towards regaining control.
Remember that self-exclusion at Lizaro Casino applies only to your Lizaro account. If you wish to exclude from all gambling operators in your province, you may want to contact the provincial gambling regulator or a national self-exclusion program.
Deposit and Time Limits
You can set deposit limits on your account at any time. The minimum deposit limit is C$15, reflecting the minimum deposit required to play. You can choose a daily, weekly, or monthly limit. Once set, your deposits will never exceed that amount, even if you try to deposit multiple times in one day. Reducing a limit takes effect immediately; increasing a limit takes 24 hours to apply, giving you time to reconsider.
Time limits work differently. You can set a maximum session duration, after which you will be automatically logged out if the session remains active. This is particularly useful if you lose track of time while playing. Session time reminders and reality checks also help you stay aware.
Recognizing Problem Gambling
It can be difficult to notice when gambling becomes a problem. Below are some common warning signs:
- Spending more money or time on gambling than you can afford.
- Borrowing money, selling possessions, or using bill money to gamble.
- Lying to family or friends about how much you gamble.
- Feeling guilty, anxious, irritable, or depressed after gambling.
- Trying to win back losses by gambling more (chasing losses).
- Gambling to escape stress, boredom, or personal problems.
- Neglecting work, school, or family responsibilities due to gambling.
- Struggling to cut back or stop despite wanting to.
If you identify with any of these signs, it may be time to use our responsible gaming tools or seek professional help. You are not alone, and support is available.
Support Organizations
There are several trusted organizations in Canada that offer free, confidential support for anyone affected by problem gambling. You can contact them directly without involving Lizaro Casino.
- ConnexOntario – 1-866-531-2600 (Ontario residents) – Offers 24/7 crisis support and connections to local resources.
- Problem Gambling Help Line – 1-866-767-5868 (available in all provinces) – Confidential counselling and information.
- Gambling Therapy – Online support and live chat at gamblingtherapy.org, available internationally.
- Canadian Centre on Substance Use and Addiction (CCSA) – Provides research and information on gambling harms.
- Your provincial gambling support service – Many provinces run their own helplines and programs. Check your local government website.
Lizaro Casino also provides a link to self-assessment tools and help in our responsible gaming section. Our support team can provide you with the contact details of these organizations upon request.
Underage Gambling
Lizaro Casino is prohibited for use by anyone under the age of 18 or the legal age in their province, whichever is higher. We take underage gambling very seriously. Our registration process requires date of birth verification, and we may perform additional checks using third-party databases. If we discover that a minor has created an account, the account will be closed immediately, any winnings will be forfeited, and the responsible parent or guardian will be notified.
We encourage parents and guardians to use parental control software to block access to gambling sites from computers and mobile devices. If you share a device with a minor, please ensure your account is password protected and you log out after each session.
Technology and Fair Play
All games at Lizaro Casino use certified random number generators (RNGs) to ensure fair and unpredictable outcomes. Our platform is encrypted with 256-bit SSL technology, and player funds are held in separate accounts from our operational funds. We also have an auto-logout feature after a period of inactivity, which helps protect your account if you step away.
If you have any concerns about the fairness of a game or your account security, please contact our customer support team immediately. We are committed to resolving all issues transparently and promptly.
Contacting Us
Our customer support team is available 24 hours a day, 7 days a week, via live chat and email from your Lizaro Casino account. If you need help with any of the responsible gaming tools described on this page, or you want to discuss your situation confidentially, simply start a live chat or send an email. Support is free, and our agents are trained to handle sensitive inquiries with discretion and respect.
For players who wish to self-exclude or set complex limits, contacting support directly can be the fastest route. We are here to help you maintain control over your gaming, not to encourage you to play more.
Your Responsibility
Ultimately, the decision to gamble and the choices you make while playing are yours. We provide the tools, but only you can use them. We encourage you to be honest with yourself about your gambling habits and to take advantage of the resources we offer. Remember that gambling should always be an enjoyable pastime, not a financial strategy.
If at any point you feel that you are losing control, stop playing and take a break. Use our reality check features, speak to a friend or a support line, and consider self-exclusion if needed. There is no shame in stepping away, and your well-being is more important than any game.
By choosing to play at Lizaro Casino, you are agreeing to play responsibly and to respect the limits you set for yourself. We hope you enjoy the experience, but always with a balanced approach.