Privacy Policy
This Privacy Policy explains how Lizaro Casino collects, uses, stores, and protects personal information when you visit or use our website at ca-lizaro.ca. We are committed to safeguarding your privacy and handling your data with care and transparency. You should read this document to understand our practices regarding your personal data and how we comply with applicable data protection laws.
Information We Collect
We collect several types of information to operate our platform and provide you with a secure and personalised experience. The information we gather depends on how you interact with our services.
Personal Information You Provide
When you register for an account, make a deposit, request a withdrawal, or contact our support team, we may collect:
- Full name and date of birth
- Email address and phone number
- Residential address and proof of identity (such as a driver’s licence or passport)
- Payment method details (such as bank account, Interac, cryptocurrency wallet, or e-wallet information)
- Account username and password
- Communication preferences and correspondence with us
Information Collected Automatically
As you navigate our site, we automatically collect certain technical data to improve performance and security:
- IP address and device type
- Browser type and operating system
- Pages viewed and time spent on those pages
- Clickstream data and navigation patterns
- Geographic location at a regional level
Information from Third Parties
We may receive data from verified third-party sources, such as identity verification services, payment processors, and responsible gambling self-exclusion databases, to comply with our legal obligations and ensure a safe environment.
How We Use Your Information
Your personal data is used only for the purposes described in this policy. Primary uses include:
- Creating and managing your account
- Verifying your identity and age (in line with the 18+ or 19+ age requirement, depending on your province)
- Processing deposits and withdrawals as described in our payment methods
- Enforcing our Terms and Conditions, including bonus rules and wagering requirements
- Detecting and preventing fraud, money laundering, and other illegal activity
- Providing customer support via 24/7 live chat and email
- Sending service-related communications (such as transaction confirmations, changes to terms, or security updates)
- Analysing site usage to improve our website and user experience
We do not use your data for marketing purposes without your explicit consent, and you can withdraw that consent at any time.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic, and personalise content. Cookies are small text files stored on your device by your web browser.
We use the following categories of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function (e.g., login sessions, security) | Session / persistent |
| Performance Cookies | Collect anonymous data on how visitors use the site | Up to 2 years |
| Functionality Cookies | Remember your preferences and settings | Up to 1 year |
| Targeting / Advertising Cookies | Deliver relevant ads and measure campaign effectiveness (with consent) | Up to 1 year |
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our site. For more information about how we use cookies, please refer to our Cookie Policy section.
Data Sharing and Third Parties
We may share your personal information with trusted third parties only where necessary to provide our services or comply with legal obligations. These third parties include:
- Payment processors and financial institutions (e.g., Interac, Visa, Mastercard, cryptocurrency exchanges)
- Identity verification and KYC/AML service providers
- Customer support platform vendors
- Analytics and website hosting partners
- Regulators and law enforcement agencies, when required by law
We ensure that any third party we engage agrees to protect your data according to this Privacy Policy and applicable laws. We do not sell your personal data to third parties for their own marketing purposes.
Data Retention
We retain your personal information for as long as your account is active, plus a period after closure to comply with legal, tax, and regulatory requirements (typically five to seven years). After this period, we securely delete or anonymise your data. Retention periods may vary based on the type of data and legal obligations.
Your Rights
As a user based in Canada, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: In certain circumstances, you can request deletion of your data.
- Right to Restrict Processing: You can ask us to limit how we use your data.
- Right to Data Portability: You can receive your data in a structured, commonly used format.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact our support team via 24/7 live chat or email. We will respond to your request within the timeframes required by applicable law.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- 256-bit SSL encryption for all data transmitted between your browser and our servers
- Audited random number generators (RNGs) for game fairness
- Segregated player funds to keep your money separate from operational accounts
- Automatic logout after a period of inactivity
- Regular security audits and penetration testing
While no system is completely secure, we continuously update our practices to stay ahead of threats.
Responsible Gaming and Age Verification
We take responsible gambling seriously. As part of our commitment, we verify the age of all players. You must be at least 18 years old, and 19 in some provinces, to register and play. We also provide tools to help you manage your play, such as deposit limits, time limits, and self-exclusion options. For more information, please visit our Responsible Gaming page.
Third-Party Links
Our website may contain links to third-party sites for your convenience. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, through a notification on the website or via email. Your continued use of our platform after any changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team. We are available 24/7 through live chat and email. Our support team will respond promptly and address your inquiry.